Hyundai Card customer center, report loss, ARS consultation, limit increase, carryover agreement
Frequently asked questions such as Hyundai Card customer center, loss report, ARS consultation, limit increase, carryover agreement, etc. are provided.
Hyundai Card Customer Center
customer service center
1577-6000
We provide counseling and guidance services for foreigners and the hearing impaired. 현대카드 고객센터
Card application 1577-0100
Financial application 1577-6100
Stolen Lost Report 1577-6200
Overseas 82-2-3015-9000
Hyundai Card Counseling Center 좋은뉴스
Homepage Consultation
Hyundai Card
Check out the link by clicking here.
www.hyundaicard.com
ARS information
ARS in words
1577-6000 Now speak conveniently instead of pressing.
Service example ARS menu
Payment amount This month’s payment amount inquiry required Payment amount inquiry
limit limit. Please tell me the limit, please raise the limit Limit inquiry, limit increase
Usage history Usage history. Card usage history, usage history inquiry
Points Please inquire M points, I want to find out where points are used Point inquiry, points
Card application I want to apply for a new card, please replace the card Card application, card issuance
Cancel card Please cancel card Cancel card
Check card issuance When will the card be delivered, was the card issued? Check the issuance status
Lost card I lost my card, I lost my card Report a loss
I want to get a financial service loan, a monthly contract or revolving part of the payment amount. Short-term card loan, long-term card loan
I want to change the payment ratio of partial payment amount transfer contract (revolving), can I apply for revolving payment? Partial payment amount transfer contract, free payment
Payment Approval (SMS) Text Service I want to request text service, I want to receive SMS Request SMS
Even if you briefly tell us your business, we will connect you to the service or related service.
Words/sentences and frequently used service names are also recognized.
Even if you speak while guiding the agent, it will be recognized. However, when providing information about the requested service, it is possible after the information is finished.
During use, ‘listen again, start, end’ can be requested at any time when necessary.
Hyundai Card Frequently Asked Questions
Please let me know how to apply for raising or lowering the limit
answer
You can change the usage limit on the homepage or mobile app, and the change method is as follows.
▶ Homepage: My Account > Usage History > Usage Limit
▶ Mobile App: My Account > Remaining Limit > Change Usage Limit
※ You can check more details by entering ‘limit increase or limit decrease’ in the search bar at the top of the homepage.
What is the M Point Affiliate Mall?
answer
M-point affiliated malls are shopping malls that accumulate up to 10% of M-points when paying with a Hyundai Card that can accumulate and use M-points.
Please note that additional points are only applied when order/payment is made through the ‘Additional M Points’ page after logging in from the homepage.
▶ Homepage: M Benefits > Additional M Points > Go to Affiliate Mall
※ You can check the details by entering ‘Additional M Points’ in the search bar at the top of the homepage.
How do I report a stolen/lost card?
answer
If your card is lost or stolen, you must immediately report it to the card company by phone or in writing.
▶ Homepage: Customer Center > Report / release theft/loss > Report theft/loss
▶ Customer Center: 1577-6000 / 1577-6200
I found the card after reporting it stolen/lost. Can I use it again?
answer
Yes, cards temporarily suspended due to reports of theft/loss can be used again after canceling the report on the homepage.
▶ Homepage: Customer Center > Customer Consultation Inquiry > Stolen/Loss Report/Release
(reference)
– Theft/loss report/cancellation is possible only when the accident details (payment amount) have not occurred and reissuance has not been requested after the loss report.
– Cards that have been reported stolen/lost for 1 year cannot be canceled.
– If multiple cards are reported as lost at the same time, you must cancel each card separately to use all of them.
– The loss of the Hi-Pass card cannot be canceled at the same time as the linked credit card, so please report the loss separately.
※ You can check more details by entering ‘theft/lost’ in the search bar at the top of the homepage.
What is the interest rate for long-term card loans?
answer
When using a long-term card loan, an interest rate of 4.5% to 19.5% is applied depending on credit rating and performance standards.
Availability and applicable interest rates can be checked on the Hyundai Card website.
(Financial information. Application > Long-term card loan (card loan) > Long-term card loan application)
– No handling fee and prepayment fee
– In case of immediate withdrawal from CD/ATM, usage fee for each partner institution is charged
What is the interest rate when using a short-term card loan?
answer
You can check the interest rate (interest rate) through the Hyundai Card website and app.
Please note that interest rates for short-term card loans (cash advance) are subject to change.
▶ Homepage: Financial information and application > Short-term card loan (cash service)
▶ Mobile app: Finance > Short-term card loan (cash service)
What is partial payment carryover contract (revolving)?
answer
Partial payment amount carryover agreement (revolving) is a financial service in which you can set the payment ratio of the card payment in advance, and the remaining amount can be carried over to the next month.
▶ Interest rate
– Partial payment amount carryover contract (single payment): 4.5% ~ 19.9%
– Partial payment amount carryover contract (short-term card loan): 5.5% ~ 19.9%
▶ Criteria for use
– Domestic and overseas lump-sum usage amount (excluding various fees, interest, temporary/special limit usage amount, etc.)
– Short-term card loan use cases (limited to contract members before 2014.12.30)
Partial payment amount carryover agreement (revolving)] How do I apply for partial payment amount carryover agreement (revolving) service?
answer
The method for applying for a partial payment amount carryover contract (revolving) is as follows.
▶ Homepage: Financial information and application > Partial payment amount carryover agreement (revolving)
▶ Mobile App: Finance > Partial payment amount carryover agreement (revolving)
(reference)
– Partial payment amount carryover contract (revolving) can only be applied for by members with a personal credit card, and application may be restricted depending on credit rating.
– You can check whether or not you can apply through the website and mobile app.
How do I cancel the partial payment carryover contract (revolving)?
answer
The method of canceling the partial payment amount carryover contract (revolving) is as follows.
▶ Homepage: My Account > Application for payment of usage fee > Contract to carry forward some payment amount (revolving)
(reference)
– It may be difficult to re-subscribe after the partial payment amount carryover contract (revolving) is cancelled.
※ You can find more details by entering ‘partial payment amount carryover agreement’ in the search bar at the top of the homepage.