Health and Welfare Counseling Center 129 (emergency support, prevention of child abuse and suicide, etc.)
What should I do if I want to receive health and welfare-related consultation urgently? Calling 129 is the fastest and most accurate way. As it is operated by the Ministry of Health and Welfare of Korea, the policy can be comprehensively explained, and the connection to the city, county, and district of related local governments is fast. Please note that you can receive counseling in various fields such as social welfare, health care, support for hospital expenses, child population, the elderly and disabled, and crisis response.
Counseling related to hospital expenses, counseling on second-tier medical benefits, counseling on psychiatric suicide 129 보건복지상담센터
Child and elder abuse and disability related counseling are also available. 좋은뉴스
□ The Ministry of Health and Welfare (Minister Jeong Jin-yeop) will conduct intensive publicity campaigns for the ‘129 Health and Welfare Call Center’ from September so that people can receive information and counseling services on health and welfare policies more easily and more closely, and contribute to eliminating welfare blind spots.
□ ‘Hope Phone 129’ is a phone that provides information and counseling services related to public health and welfare simply by pressing ‘☎129 without an area code’ from anywhere in the country.
○ In particular, if you are in an urgent crisis situation such as emergency welfare support, child/elderly abuse and suicide prevention, you can use the counseling service 24 hours a day, 365 days a year, and you can receive prompt protection and support through counseling.
○ In addition, it is actively used as a window where anyone, including those obligated to report discovery of blind spots under the Social Security Benefit Act, can request help when they find someone in need.
Main Menu Selection Guide
During business hours (9:00 am – 6:00 pm on weekdays), you can press the number of the corresponding ARS* (emergency welfare, health care, social welfare, population and children, the elderly and disabled, crisis response) to be directly connected to the counselor for consultation. If you want to consult about emergency welfare support, welfare blind spots, abuse, mental health, etc., you can connect to a professional counselor by pressing the ARS number.
*ARS user guide
No. 1: emergency welfare support, welfare blind spot
No. 2: health care, health promotion, health insurance
No. 3: childcare, children, childbirth
No. 4: Elderly, disabled, basic pension
No. 5: Basic livelihood security, medical benefits, self-sufficiency business, mother and newborn child voucher
6: Elderly and Child Abuse, Mental Health
No. 0: Connect with other counselors
Listen again with an asterisk (*)
Business Hours Information
The Health and Welfare Counseling Center provides general counseling on health and welfare from 9:00 a.m. to 6:00 p.m. on weekdays, and provides 24-hour counseling services for emergency welfare support, welfare blind spots, abuse, and mental health. You can call anywhere in the country for free.
Overseas usage information
Overseas, dial 8231-389-7000 without an area code.
129 Counseling cases
○ (Receipt of basic livelihood security through reporting blind spot discovery)
– (Consultation content) A junior called 129 because he was sorry for the situation of the target person (male in his 60s) who was living a difficult life with only basic pension without family. It is difficult for the subject to prepare meals and live a daily life without the help of others, and it is difficult to apply for welfare services directly.
– (Measures) The 129 Health and Welfare Call Center linked those who had difficulty traveling to the community service center to the local government, and after that, the recipients were selected as recipients of basic livelihood security.
○ (Suicide Counseling)
– (Consultation content) The subject (male in his 30s) said that he had no strength to endure life any longer due to family discord and economic difficulties, and that he would throw himself into the river, so a long two-day consultation was conducted.
– (Measures) During the call to rescue the subject, the police (112) was requested to cooperate, and the police were rescued and hospitalized in a municipal psychiatric institution. Afterwards, they apply for emergency living expenses support and are connected to the Mental Health Promotion Center so that they can be continuously managed in the region.